Customers Are Feeling the Heat

May 9, 2021

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This year was the first year that I needed to have HVAC repair in the Bronx for my business. I have a tax preparation business that helps customers prepare their taxes based on the financial information they give me. My workers and I spend time with the customers, looking over their documents and filling out the necessary forms while figuring out how much they will owe or how much they will get back as a refund. When the air conditioner stopped working, at first it wasn’t that bad, but the rooms in my business began to get hotter.

My employees and I were able to make it to the end of the day, and I contacted a local company to fix the air conditioner. This particular company was recommended to me by another business owner in the area who needed their air conditioner repaired a couple of years ago. They spoke positively of the service that was done for them, so I at least had one good reference to use. I made arrangements for the company to send a worker out to my business to look at the air conditioner after all of my employees went home, which was good because I was expecting to have to wait another day for a fix.

The company workers were able to fix the air conditioner and the next day when my employees came into work, they were relieved to see that cool air was flowing through the vents. My customers came in to get their taxes done, just as they usually do. It’s a good thing that I got it fixed before the big last minute tax rush starts. There will be a lot of customers trying to get their taxes done days before the tax deadline, and they would all be complaining about the heat.